Frequently Asked Questions
Everything you need to know about your MyFlavia by Lavazza experience.
What is the standard shipping time for coffee orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Are Flavia Freshpacks compatible with other brewing systems?
Flavia Freshpacks are specifically designed for use with Flavia brewing systems to ensure optimal flavor extraction and hygiene. They are not compatible with Keurig or Nespresso machines.
What is your return policy for food and beverage products?
Due to food safety regulations, we cannot accept returns on opened coffee or tea products. If your order is damaged or incorrect, please contact our support team within 14 days for a replacement or refund.
How do I ensure the freshness of my coffee pods?
Each Flavia Freshpack is nitrogen-flushed and hermetically sealed to lock in aroma and flavor. We recommend storing your packs in a cool, dry place away from direct sunlight.
Do you offer subscription services for office coffee supplies?
Yes, we offer customizable subscription plans that allow you to schedule recurring deliveries at a discounted rate, ensuring your breakroom never runs out of Lavazza favorites.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and for corporate accounts, we can arrange for invoicing and Net-30 payment terms.