Returns & Exchanges

At MyFlavia by Lavazza, we want you to be completely satisfied with your beverage experience; if you are not happy with your purchase, we offer a 30-day return window for unopened products.

Return Process

• 1.
  Contact Support

  Reach out to our customer care team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack your unopened coffee or tea products in their original packaging, ensuring the RMA number is clearly visible on the outside.

• 3.
  Ship the Items

  Send your package to our distribution center using a tracked shipping method to ensure safe arrival and processing.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned items, we will issue a credit to your original payment method within 7-10 business days.